Senior Visual Communications Designer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Were not yesterdays IT department, we're Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. Were all about delivering delightful, secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our products to do it. Ultimately, we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology, you work for them.

ServiceNow is looking for a Senior Visual Communications Designer to join our diverse team of creative talent. This role leads the direction and execution of a variety of creative projects across all channels including core brand deliverables, internal communications, event experiences, video production, digital experiences, and beyond. You are a creative problem solver who can think strategically but also loves getting into the details to ensure final creative is fine-tuned to meaningfully move key business metrics by delivering world-class creative.

Key Responsibilities

• Apply strategic visual thinking and design skills to deliver end-to-end visual solutions

• Create deliverables on business strategy and goals, build equity in ServiceNows visual identity, and showcase world-class design refinement.

• Think outside of the box and contribute dynamically to ServiceNows creative standards to push brand narrative and innovation forward.

• Lead design buildout from project beginning to delivery, including discovery, visual exploration, concept refinement, and delivery.

• Utilize industry design standards and best practices to define and implement design criteria, design guidelines, and advocate for best design practices internally.

• Partner closely with DT Engagement to offer Full creative strategy services, strategic content recommendations, and creative review and support, acting as a Creative Services Agency within the team.

• Bring new creative inspiration to the team and create compelling design concepts, illustrations, icons, data visualizations, and artwork.

• Provide strategic creative direction to internal and external creative partners including visual direction, storyboards, visual solution direction, and more.

• Collaborate with and effectively articulate design decisions to a vast set of partners including adoption strategists, change managers, video production teams, leadership teams and other and stakeholders.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 8+ years of experience designing and extending brand visual identities, creating award-winning design pieces, and scaling end-to-end event identities.

• Portfolio demonstrating ability to implement a combination of strategic, conceptual, and design skills crafting original, persuasive, and visually compelling work.

• Proven experience creating impactful, custom illustrations

• Robust brainstorming and video storyboarding experience

• Strong conceptual thinking and ability to articulate design rationale to non-designers

• Deep understanding and expertise in core areas of visual design, including typography, grid/layout, color theory, logo + identity design, design systems, photography, and how to create a range of expressive tones from combining those elements.

• Deep understanding of project and design processes that yield world-class work, and the ability to self-manage bandwidth to effectively meet milestones and deadlines.

• Intimate knowledge of the latest design tools and workflows, including Adobe Creative Suite, MS Office Suite, Figma, Miro, Workshop, and other project management tools.

• Comfortable working both independently and with internal and external collaborators, copywriters, video production teams, project managers, and team leads and executives.

• Comfortable with a level of ambiguity and operating autonomously to ensure project progress, including clearly communicating with leaders and project stakeholders to ensure roadblocks are mitigated.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ... for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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